(312) 423-6728 sales@iscripts.com Login
 
 
FAQ
  Online Support
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A. Questions about using our site

B. Questions about support

C. Questions about customization

D. Questions about products

E. Questions about product purchase

 

A. Questions about using our site

What does a membership give me?
A Membership gives you unlimited access to our member's area where you can download all of our scripts and services. You can get support for your already purchased scripts there as well.
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How can I find out if a new script has been released?
Please subscribe to our newsletter that gives you update about the latest scripts that are added to iScripts.com. You can also subscribe to our Development Blog to find whats going on at iScripts.com
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How can I list my site with iScripts if an iScripts script is installed on that site?
Please use the showcase links to list your site on iScripts.com. This will give your site more exposure and traffic.
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Do you provide a hosting account along with your script?
No. We do not provide any hosting accounts along with the script. You can use a web host from this list of hosting companies supporting iScripts products.
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Do you refer any hosting companies?
Please visit Recommended web hosts for a list of hosting companies supporting iScripts products.
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B. Questions about support

If I need support, how do I get it?

:: Sales Contact ::
If you need more information about any of our products, please contact our sales team. Contact the sales team for any billing as well as any, pre-sales issues. We are happy to assist you with choosing the best products. There is 24/7 web chat support is also available in the site.

E-mail: sales@iScripts.com
Phone: 1-(312)-423-6728

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What if I am not technically qualified to install the downloaded scripts?
All the scripts have a simple installer that lets you install the script easily. In addition, you have the read-me files that give step by step information on installation. If you are not able to install the scripts yourself please use our installation service where we will install the script for you. You can purchase the professional installation service when you buy the product or afterwards.
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How long will it take for iScripts to install the product for me if I purchase a professional installation service?
Once we receive your server details including the ftp and username/password, we will install the product on your server/hosting account in one business day.
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C. Questions about customization

How do I customize the scripts to work for me?
As almost all of our products are non-encrypted, you can modify them to work the way that you desire. In case you are not able to do so, please use our customization service to achieve the results that you need. Please send us a email with detailed requirements and we will get back to you with a fixed price.
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What if I need a completely new script that is not available at iScripts.com?
We can develop any kind of web scripts for you on PHP, .NET, or Flex. For this please use the script request form in your account to let us know what kind of software you require.
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D. Questions about products

Is there a demo available for all products?

All products listed at iScripts are provided with an online demo. This will help you to get a complete idea of the product and get yourself acclimated before you purchase the actual script. We do not offer demo versions of software you can try on your server. Instead we offer a 30 days unconditional money back guarantee for our products. If the product does not work for you, we will provide a refund..

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Is there a free trial available for the products sold through iScripts?

We provide free trials for certain scripts sold through iScripts. Usually these scripts are licensed scripts and there may be a free license available for a limited-time use. Not all scripts have Free Trials.

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Are there any hosting requirements in order to use your products?

Yes, please refer to the requirements section of our product selling sites.

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Is help provided with the products?

There is a help link provided for easy assistance with the products.

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E. Questions about product purchase

What exactly will I receive if the product I ordered is delivered by e-mail?

Typically, you will receive a product download link and purchase details.

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How can I order online as a new customer?

Please be sure to carefully fill out all your personal information in the order form. It is especially important to enter the correct e-mail address since all the important information regarding your order, your receipt, and generally the product you ordered, will be sent to this e-mail address. Lastly, please enter all the information in the payment form, and confirm all entries by clicking on "Checkout". You will then see a final order confirmation page.

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How secure is the online ordering?

When ordering online within iScripts, we guarantee that the information you submit will be 100% protected. All the information including your name, address, phone and credit card number is kept safe by using government licensed SSL encryption technology. This state of the art software encrypts your transactions through a secure server for absolute safety. Your personal information cannot be read as it travels through the secure ordering system. Safeguards are also applied to every mail order.

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What is your refund/return policy?

We offer a 30 days unconditional money back guarantee for all iScripts products, if you find that the downloaded software product does not meet your requirements. Create a helpdesk ticket for refund.

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When do you deliver the purchased products?

All the software products are available for download immediately after payment. We will also send you a link for download by email.

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What payment options are available when placing an order?

We accept credit cards and Paypal. If you need to pay using Check/Money order please contact sales.

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Can I remove the copyright label from the scripts?

The "Powered by iScripts.com" link at the bottom should not be removed from iScripts products by default. If you want to remove it, please purchase the Copyright Removal License for the particular product. Copyright label removal does not make you the owner of the script while it removes our name and the links to our sites from the installed website. Copyright notices in the source code should not be changed. You can purchase copyright removal license when you buy the software or later.

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